In this role you will:

• Conduct research and analysis on industry trends, competitors and operational insights to inform Operations Delivery strategy.
• Gather inputs from stakeholders and frontline teams to identify pain points and opportunities that shape strategic priorities.
• Support strategic initiatives through structured analysis and business‑case development, translating data into clear, actionable recommendations.
• Support option analysis and trade‑off assessment for initiatives that leverage technology, analytics and AI to improve operational decision‑making.
• Co‑design and validate improvement solutions, supporting delivery coordination and escalating risks and interdependencies as needed.
• Contribute to vendor assessments and build‑vs‑buy analysis to support delivery model decisions aligned with technology standards.
• Support change management and benefits tracking by preparing communications and monitoring post‑implementation results.
• Strengthen team capability by maintaining templates and tools, building your own consulting skills and contributing to consistent team communication.

You’ll bring:

• A relevant tertiary qualification in Engineering, Business, Data, Operations Research, Aviation or similar, with Lean Six Sigma or postgraduate studies desirable.
• 2–5 years’ experience in consulting, strategy, operational improvement or business analysis with strong analytical delivery capability.
• Strong structured problem‑solving skills, including root‑cause analysis and contributing to business cases and solution design.
• Experience supporting cross‑functional projects, with exposure to project management fundamentals or vendor evaluation a bonus.
• Solid analytical skills, ideally with experience working with datasets using tools like Python, SQL or R to support analysis and insights.
• Clear communication and stakeholder skills, with the ability to present insights simply and build strong working relationships.
• A curious, commercial and resourceful mindset, comfortable working through ambiguity and translating problems into structured analysis plans.